Terms of service.
William Harris Restoration
Effective Date: 17/08/2025
1. Introduction
1.1 These Terms and Conditions ("Terms") apply to all services provided by William Harris Restoration ("the Business," "we," "our," or "us") to customers ("the Customer," "you," or "your").
1.2 Our services include but are not limited to: full and partial vehicle restoration, mechanical and bodywork repairs, paintwork, fabrication, sourcing and supply of parts, inspections, consultation, and maintenance.
1.3 By commissioning work with us, you confirm that you have read, understood, and agreed to these Terms. Any alternative terms proposed by the Customer are excluded unless expressly agreed in writing.
2. Estimates and Quotations
2.1 All estimates are provided as an approximate guide to the likely cost of work, based on the condition of the vehicle as presented to us and the information available at the time.
2.2 Due to the nature of vintage and classic vehicle restoration, hidden issues may arise once work begins (e.g., rust, corrosion, poor previous repairs, unavailable parts). Such issues may increase both the cost and duration of the project.
2.3 We will notify you as soon as practicable of any necessary variations from the original estimate, and seek your approval before carrying out additional work.
2.4 Quotations (where provided) are fixed-price offers and are only binding if confirmed in writing.
2.5 Estimates and quotations are valid for 30 calendar days from the date of issue.
3. Deposits and Payments
3.1 Where specialist or high-value parts are required, we may request full or partial payment in advance for those items.
3.2 For long-term projects, staged or interim invoices will be issued (typically monthly), reflecting labour, materials, and parts supplied to date.
3.3 All invoices are due within 14 days of issue unless otherwise agreed in writing.
3.4 The final balance must be paid in full before the release of the vehicle. Vehicles will not be released until cleared funds have been received.
3.5 Payments may be made by bank transfer, debit card, credit card, or cheque and cash (subject to clearance).
3.6 We reserve the right to charge interest at 5% above the Bank of England base rate on overdue accounts, calculated daily.
4. Parts and Materials
4.1 We will endeavour to source genuine or period-correct parts wherever possible. Where such parts are no longer available, we may recommend reconditioned, refurbished, or aftermarket alternatives.
4.2 All replacement parts remain the property of the Business until paid for in full.
4.3 If you wish to supply your own parts, we may agree to fit them at our discretion. However, we accept no responsibility for the quality, suitability, or warranty of such parts, nor for delays or additional labour caused by their use.
4.4 Any parts removed from your vehicle during restoration (unless agreed otherwise) will be disposed of by us. If you wish to retain old parts, you must notify us in writing before work commences.
5. Vehicle Storage and Insurance
5.1 Vehicles stored at our premises are covered by our business insurance for fire, theft, and accidental damage, subject to policy limitations.
5.2 The Customer remains responsible for ensuring that the vehicle has valid road tax, insurance, and MOT (where applicable), unless agreed otherwise in writing.
5.3 If your vehicle is completed but not collected within 7 days of notification, storage charges may be applied at a rate of £10 per day.
5.4 Whilst every reasonable precaution will be taken, we are not liable for damage or loss caused by force majeure events (e.g., natural disasters, civil unrest).
6. Timescales
6.1 Due to the bespoke and complex nature of restoration work, all timescales given are estimates only and are not binding.
6.2 Delays may occur due to parts availability, subcontractor schedules, technical challenges, or unforeseen damage revealed during disassembly.
6.3 We will keep you updated on the progress of your project, but no compensation or liability will arise from extended timescales.
7. Customer Responsibilities
7.1 You must provide accurate details of your vehicle, including known history, prior repairs, modifications, and mechanical issues.
7.2 You must ensure the vehicle is delivered to us in a safe and accessible condition.
7.3 All personal belongings must be removed before delivery. We accept no responsibility for items left in the vehicle.
7.4 You agree to respond promptly to our communications, particularly regarding approvals for additional work. Delayed responses may cause project delays for which we are not liable.
8. Warranty
8.1 We guarantee our workmanship for 6 months from the date of completion. This warranty covers defects arising directly from our labour.
8.2 This warranty does not cover:
a) Normal wear and tear or tampering with work completed by ourselves in any way.
b) Damage caused by accident, misuse, neglect, or off-road/competition use.
c) Corrosion or rust that develops after completion.
d) Parts supplied by the Customer.
8.3 Parts supplied by us are subject to the manufacturer’s or supplier’s warranty.
8.4 All warranty claims must be made in writing, and the vehicle must be returned to our premises for inspection.
9. Liability
9.1 Our liability is limited to the cost of the work carried out or the value of the invoice (whichever is lower).
9.2 We accept no liability for indirect or consequential losses, including but not limited to: loss of use, inconvenience, loss of enjoyment, reduced resale value, or business interruption.
9.3 We are not liable for pre-existing faults, hidden damage, structural weakness, or corrosion that was not reasonably detectable at the outset of work.
9.4 Nothing in these Terms excludes our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
10. Termination
10.1 Either party may terminate the contract with 14 days’ written notice.
10.2 If you terminate, you remain liable for all labour, parts, and costs incurred up to the termination date.
10.3 We may suspend or terminate work if invoices remain unpaid, or if you fail to provide necessary instructions or approvals in a timely manner.
11. Photography and Media
11.1 We routinely photograph and/or video vehicles before, during, and after restoration. This serves as a record of work carried out, assists in project management, and provides evidence of completed tasks.
11.2 Such photographs may be retained for our internal records, quality assurance, and as part of your project file.
11.3 Unless you expressly object in writing, we reserve the right to use photographs and videos of your vehicle for promotional purposes, including but not limited to: our website, social media, brochures, and marketing materials.
11.4 We will not disclose any personal information (e.g., number plates, customer details, invoices) without your consent. Identifying details such as registration numbers may be obscured where appropriate.
11.5 If you do not wish for your vehicle to be used in any marketing or promotional material, you must notify us in writing before work commences.
12. Governing Law
12.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
12.2 Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Complaints
13.1 We are committed to ensuring customer satisfaction.
13.2 If you have a complaint, you must notify us in writing at the earliest opportunity, using the contact details below.
13.3 We will aim to acknowledge your complaint within 5 working days and provide a resolution within 28 working days.
William Harris Restoration
william@wh-restoration.com